Shipping policy
Shipping & Delivery Policy — kizzutoys.in
Customer Support: kizzutoys1@gmail.com | WhatsApp : +91 9426862783
Working Hours: Monday – Saturday, 10:00 AM to 7:00 PM (IST)
By placing an order on kizzutoys.in, you agree to the terms outlined in this Delivery & Shipping Policy along with our Terms & Conditions.
If you do not agree, please refrain from placing an order.
1. Standard Delivery Timelines
Orders are typically processed within 1–2 working days (excluding Sundays and public holidays).
Delivery is usually completed within 5–7 working days across most parts of India.
We Are Also offer international shipping.
All deliveries are handled by trusted courier partners.
Note: Delivery timelines are estimates and may vary due to factors beyond our control such as weather, lockdowns, strikes, or logistical delays.
2. Shipping Charges
Standard Delivery: Free across India on all prepaid orders.
All prices displayed on kizzutoys.in are inclusive of applicable taxes.
3. Delivery Process & Tracking
Customers must provide complete and accurate shipping details, including a landmark or alternate contact if needed.
KizzuToys will not be responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Once your order is dispatched, you will receive an email or SMS containing your courier name and tracking number.
You can also track your order anytime in the “My Orders” section on kizzutoys.in.
Couriers generally make up to three delivery attempts.
4. Damaged or Tampered Packages
If your order arrives in a damaged, tampered, or unsealed condition:
Do not accept the package from the delivery person.
Immediately contact our support team via:
WhatsApp: +91 9426862783
Include your Order ID and photos/videos of the damaged package.
Once verified, we will arrange a replacement or full refund at no additional cost.
5. Delivery Delays & Limitations
While Kizzu Toys strives for on-time deliveries, certain factors may cause delays, such as:
Adverse weather or natural disasters
Government restrictions, strikes, or lockdowns
Unforeseen courier network issues
High order volume during peak seasons or sales
In such cases, our team will make reasonable efforts to inform you via your registered email or mobile number.
Kizzu Toys is not liable for indirect, consequential, or emotional losses arising from delivery delays beyond our control.
6. Returns & Exchanges
Returns and exchanges are handled via authorized reverse logistics partners.
Customers can request a return or exchange within 2 days of delivery, subject to eligibility.
For detailed instructions, please refer to our Return, Refund & Exchange Policy (update this link with your actual policy page).
8. Customer Support
For delivery or shipping-related queries, please contact:
🕘 Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST)
📧 Email: kizzutoys1@gmail.com
📞 WhatsApp or Call: +91 9426862783